Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy applies to paid memberships, subscriptions, and other optional paid features offered through the TrustMeet platform and processed by DOSINA SOLUTIONS PRIVATE LIMITED.

Free features and free accounts are not eligible for refunds because no payment is charged for those features.

This policy applies subject to applicable consumer protection and other laws. Nothing in this policy is intended to limit any non-waivable rights available to a consumer under applicable law.

2. What a TrustMeet Paid Membership Provides

A paid TrustMeet membership provides access to the paid features and functionality associated with the selected membership plan for the applicable membership period.

The exact features available may depend on the user's account type, membership plan, eligibility, and the features made available by TrustMeet at the time of purchase.

TrustMeet provides a platform that enables users to discover profiles, create and maintain profiles, and use available connection and communication features according to their account type and applicable platform rules.

TrustMeet does not guarantee:

• a specific number of matches or connections;
• that a user's profile will be selected by another user;
• that a connection request will be accepted;
• that another user will respond to a request or message;
• that another user will initiate a conversation;
• that a user will receive a particular number of profile views, requests, responses, or interactions; or
• any specific level of user engagement during the membership period.

User-to-user interactions depend on the independent choices, availability, activity, preferences, and conduct of other users.

Accordingly, the absence of matches, connection requests, acceptances, responses, or interactions by other users does not by itself mean that a paid membership was not delivered or that TrustMeet experienced a technical failure.

3. Refund Eligibility

Refund requests are reviewed individually based on the transaction details, the membership or paid feature purchased, the user's account status, relevant service records, the applicable terms and policy at the time of purchase, and applicable law.

A refund may be considered in circumstances such as:

3.1 Duplicate Charge

Where the same membership or transaction has been charged more than once due to a verified duplicate payment.

3.2 Payment or Processing Error

Where a verified payment or processing error resulted in an incorrect charge or an incorrectly processed transaction.

3.3 Required by Applicable Law

Where a refund or other remedy is required under applicable consumer protection law or another applicable legal requirement.

Submitting a refund request does not create an automatic entitlement to a refund. TrustMeet will review each request based on the circumstances of the transaction and applicable law.

4. Situations That Generally Do Not Qualify for a Refund

Subject to applicable law, a refund will generally not be approved solely because:

• the user did not receive a match or connection;
• another user did not accept a connection request;
• another user did not respond to a connection request or message;
• the user received fewer interactions than expected;
• the user did not receive profile views or requests from other users;
• the user did not receive the level of engagement they expected from the platform;
• the user changes their mind after purchasing a membership;
• the user does not use the available membership features during the paid period;
• the user does not complete or maintain their profile;
• the user does not upload sufficient profile information, photographs, or other permitted information necessary to make their profile useful or discoverable;
• the user's expectations regarding the number of connections, responses, matches, or interactions are not met, where TrustMeet did not expressly guarantee such results; or
• the user simply chooses not to continue using the membership after purchasing it, except where applicable law provides otherwise.

Important: This section does not exclude refunds or other remedies where a refund is required by applicable law or where TrustMeet has failed to provide the paid service as represented or agreed.

5. Technical Issues

If a user believes that a paid feature is not functioning correctly, the user should contact TrustMeet Support and provide sufficient information to allow the issue to be investigated.

TrustMeet may review relevant account information, transaction records, membership status, system information, and other information reasonably necessary to investigate the reported issue.

The investigation of a technical issue does not by itself create an automatic right to a refund.

Any remedy, if applicable, will be determined based on the circumstances, the applicable terms at the time of purchase, and applicable law.

6. Refund Review Process

Refund requests must be submitted through the official TrustMeet support channel using the email address or support mechanism displayed on the TrustMeet website.

Where reasonably necessary, TrustMeet may request additional information to verify the transaction and protect the user's account from unauthorized refund requests.

A refund request may require:

• registered email address or mobile number;
• transaction or payment reference;
• date and amount of payment;
• description of the issue; and
• screenshots or other information relevant to a technical or service issue.

Submitting a refund request does not automatically guarantee that a refund will be approved.

Each request will be reviewed based on the transaction, membership status, relevant service records, the applicable policy at the time of purchase, and applicable law.

7. Cancellation of Membership

A user may request cancellation of a membership or subscription through the available TrustMeet account or support mechanism.

Cancellation and refund are separate matters.

Unless otherwise required by applicable law, cancellation of a membership does not automatically entitle the user to a refund for a period during which the paid membership has already been activated or used.

Where a recurring subscription is offered, cancellation will prevent future renewal in accordance with the applicable subscription terms. Cancellation of future renewal does not by itself reverse a payment that has already been successfully processed.

8. Refunds for Approved Requests

Where TrustMeet approves a refund, the refund will normally be initiated to the original payment method used for the transaction.

The time required for the refunded amount to appear in the user's account may depend on the payment provider, bank, card network, UPI provider, or other financial institution and may be outside TrustMeet's direct control.

TrustMeet will process approved refunds in accordance with applicable payment-system requirements and applicable law.

9. Refunds After Use of Paid Features

Where a paid membership or feature has already been activated or used, a refund is not automatically available merely because the user is dissatisfied with the service or chooses not to continue using it.

Any refund request will be reviewed based on the circumstances of the transaction, the applicable terms at the time of purchase, and applicable law.

10. Fraud, Abuse, and Unauthorized Transactions

TrustMeet may investigate refund requests involving suspected payment fraud, unauthorized account access, duplicate claims, manipulation of platform functionality, or other abuse.

Where reasonably necessary, additional verification may be requested before processing a refund.

Nothing in this section limits any rights or remedies available under applicable law.

11. User-to-User Interactions

TrustMeet is a platform that facilitates interaction between users.

TrustMeet does not control the independent decisions of users to view profiles, send requests, accept requests, respond to messages, initiate conversations, or continue interactions.

Accordingly, TrustMeet does not guarantee a particular outcome from user-to-user interactions unless a specific outcome has been expressly represented by TrustMeet in the applicable paid offering.

Users should not purchase a membership on the assumption that they will receive a guaranteed number of matches, requests, responses, conversations, or other interactions unless expressly stated otherwise.

12. Policy Applicable to a Transaction

The refund terms applicable to a purchase will generally be determined by the version of the applicable terms and refund policy presented to the user at or before the time of purchase, subject to applicable law.

Updates to this policy will not be used to retrospectively remove rights that a consumer had under the applicable terms or law at the time of purchase.

13. No Waiver of Legal Rights

Nothing in this policy limits or excludes any right, remedy, protection, or entitlement that cannot legally be excluded under applicable law.

Where applicable law provides a consumer with a right to cancellation, refund, replacement, compensation, or another remedy, that legal right will prevail to the extent of any inconsistency with this policy.

14. Changes to This Policy

TrustMeet may update this Refund & Cancellation Policy from time to time to reflect changes in its services, payment processes, or applicable legal requirements.

The updated version will display a revised "Last updated" date.

Changes will apply prospectively unless otherwise required or permitted by applicable law.