1. Overview
TrustMeet is operated by DOSINA SOLUTIONS PRIVATE LIMITED, which acts as the data controller for personal information described in this Privacy Policy (subject to applicable Indian law).
2. Information we collect
- Account data: email, mobile number, password hash, role, and account settings.
- Profile data: display name, age, gender, city/state, bio, photos, vibes, and hobbies.
- Communication data: messages, connection requests, and safety reports.
- Payment records: transaction references, plan type, and billing status (not full card numbers).
- Technical data: IP address, device/browser type, logs, and security events.
3. Mobile number usage
We use your Indian mobile number for OTP verification, account recovery, and essential service alerts. OTP codes are sent through authorized SMS providers. We do not sell mobile numbers to advertisers.
4. How we use information
- Authenticate users and secure accounts.
- Operate discovery, profiles, messaging, and membership features.
- Moderate content, investigate abuse, and respond to safety reports.
- Process payments and provide customer support.
- Comply with legal obligations and prevent fraud.
5. Cookies & session usage
TrustMeet uses session cookies and similar technologies to keep you signed in, protect against CSRF attacks, and remember essential preferences. You can control cookies through your browser, but some features may not work without them.
6. Analytics usage
We may use aggregated analytics and operational metrics to understand feature usage, improve reliability, and measure platform performance. Analytics are used for product improvement — not to sell personal profiles.
7. Notifications
We may send in-app notifications, email, or SMS for OTP verification, security alerts, connection updates, and service announcements. You can manage non-essential notification preferences in account settings where available.
8. Third-party services
We may share limited data with trusted processors that help us operate TrustMeet, such as:
- Cloud hosting and database providers.
- SMS/OTP delivery partners.
- Payment processors (Razorpay).
- Security and abuse-prevention tools.
We do not sell your personal information.
9. Razorpay & payment handling
Payments are processed by Razorpay and regulated banking partners. Card/UPI details are handled directly by the payment provider — TrustMeet does not store full card numbers or UPI PINs. We receive payment status, order IDs, and billing metadata to activate memberships and maintain records.
10. Data protection
We apply reasonable technical and organizational safeguards, including password hashing, access controls, HTTPS in production, and moderation workflows. No method of transmission or storage is 100% secure.
11. Your choices & rights
- Update profile and account settings in the app.
- Control privacy preferences where available.
- Request access, correction, or export of your data by contacting support.
- Block or report users through in-app safety tools.
12. Account deletion
You may request account deactivation or deletion through settings or support. Some records may be retained where required for legal compliance, fraud prevention, or unresolved safety investigations.
13. Policy updates
We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated date. Continued use after changes constitutes acceptance of the revised policy.
14. Contact
Privacy questions: support@trustmeet.in
Data controller: DOSINA SOLUTIONS PRIVATE LIMITED